Case: parceria plusoft AI e Cogna Educação

What was the challenge?

What have we done?

What results have we achieved?

What was the challenge?

Improve the attendance system for more than 1 million students of Cogna Educação (ex-Kroton) throughout the country.

What have we done?

plusoft AI implementation with informational focus

What results have we achieved?

Simultaneous service with the 24 × 7 model
Interaction in 80% of the dialogues
Increase in the level of satisfaction, through the survey presented at the end of each service

“The quality of the service has progressed with this first interaction carried out by Julia (name given to the robot), since, in most cases, the students are satisfied with this first contact. The AVI service approached the profile of the young people, with assistance at any time of the day and night. This form of communication is essential, as students should be the biggest beneficiaries. ” - Diego Theodoro, service manager at Cogna Educação (ex-Kroton).

Cogna Educação (ex-Kroton)

What was the challenge?

What have we done?

What results have we achieved?

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