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Plusoft

Omni CRM

The service provision area adopts a dynamic performance both for customers, employees and partners, who act as intermediaries within these contracts. Therefore, having a solution such as plusoft Omni CRM, which delivers a complete view of the customer and helps to optimize decision making can make a difference in everyday actions.

inPaaS

The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin. One of the alternatives to achieve the best cost-benefit is the automation of tasks, which frees the team to answer simple, but constant questions, to dedicate themselves to more complex projects. Plusoft inPaaS facilitates this process, automating tasks and providing a seamless experience for your customer.

EdTech

The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin. Empowering employees and partners is vital to business in the service sector and, in recent months, online education has proven to be a good option for its learning flexibility and cost savings. For those looking for a platform that offers learning via gamification resources, plusoft EdTech allows you to create classes on the services offered to customers and also offers more than 150 online courses already available on the platform.

Social

Providing quality service is one of the priorities in the service area, as this is a business formed through partnerships and relationships with various stakeholders. Because of this, understanding public perception as your brand can be of great value both for detecting crises early and for making adjustments to your communication strategy. Plusoft Social assists in this mission by monitoring public mentions made by users within social media.

AI

Companies in this sector have daily relationships with different stakeholders. Although each of these tips has different needs, all have the desire to be attended to quickly and efficiently. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates the processes of relationships with the customer, employees and partners, making them cheaper and more pleasant for the consumer.

Omni CRM

The consumer is much more connected and digital. He wants to have a pleasant and comfortable shopping experience regardless of the channel, be it online or offline. Anyway, omnichannel. To help you and your company in this challenge, we present the plusoft Omni CRM, customer engagement center platform, which manages all your company's relationship channels, whether digital or not, including social networks and messaging systems such as WhatsApp.

inPaaS

The consumer is much more connected and digital. He wants to have a pleasant and comfortable shopping experience regardless of the channel, be it online or offline. Anyway, omnichannel. To help you and your company in this challenge, we present the plusoft Omni CRM, customer engagement center platform, which manages all your company's relationship channels, whether digital or not, including social networks and messaging systems such as WhatsApp.

EdTech

Retail is one of the segments of the economy that most employs in the country. It is estimated that more than 10 million people work in the sector, according to data from the Brazilian Institute of Geography and Statistics (IBGE). To constantly train this team so that they delight the customer is not an easy task. Digital, however, facilitates this mission. Plusoft's digital corporate education solution, EdTech, addresses this challenge.

Social

Retail is one of the segments of the economy that most employs in the country. It is estimated that more than 10 million people work in the sector, according to data from the Brazilian Institute of Geography and Statistics (IBGE). To constantly train this team so that they delight the customer is not an easy task. Digital, however, facilitates this mission. Plusoft's digital corporate education solution, EdTech, addresses this challenge.

AI

Searching for a product, asking questions, comparing prices or buying are some of the well-known stages of the consumer's journey in contact with a store .. These processes can be automated, including after-sales and support to business partners and generate much more satisfaction for your customer. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates customer relationship processes, making them cheaper and more pleasant for the consumer.

Omni CRM

Providing quality service and retaining users is one of the major challenges in this sector. Gathering a customer's information in one place, collected in interactions made within the company's various channels, helps companies to offer better service provision and improve customer satisfaction. The CRM plusoft Omni CRM solution assists in forming a consistent profile for each user by having features that provide a higher quality user experience.

inPaaS

The day-to-day relationship between telecommunications companies and customers includes demands such as duplicate payment orders, overdue debts, loss of signal on cable TV and decreased internet speed. Many of these activities can be automated, freeing up talent to perform more complex tasks. Plusoft inPaaS facilitates this process by automating tasks and generating a frictionless experience for your customer.

EdTech

The Telecommunications sector is constantly evolving in business. With time and technological evolution, they added services such as internet, cable TV, cell phone package and other digital services. Training and educational improvement have become essential in the sector in search of quality customer service. Plusoft EdTech allows you to create classes on the services offered to customers and also offers more than 150 online courses already available on the platform.

Social

Historically, the telecommunications sector has been known for the large volume of complaints in consumer protection agencies. Among other reasons, the fact is related to the constant use of the service in people's lives, whether it be watching a program on cable TV, accessing the internet and even playing video games with virtual friends.

AI

Paying a bill and ordering a duplicate of the boleto through a chatbot have become basic services in the telecommunications sector. The challenge now is to add new services whose aim is not only to reduce costs, but to allow the consumer to solve their problem alone and quickly. Plusoft AI, chatbots development platform with artificial intelligence, has several features for chatbot that will help your business.

Omni CRM

In the Consumer Goods industry, customer service involves complex issues such as product maintenance or exchange, recall and logistics. Now, topics such as marketing, sales, after-sales are part of the industry's routine and have created a certainty: the customer relationship for the industry has become more strategic than ever.

inPaaS

Serving the customer with the best digital experience possible has also become the goal of consumer goods companies. It doesn't matter if your company manufactures sneakers, food or other products, the human experience (HX) is essential. This reality demands an automation flow focused on the consumer. That's what plusoft inPaaS does for your company.

EdTech

The advancement of the consumer goods sector in recent years has created a certainty: the customer relationship sector is also a necessity for those who manufacture products. Themes such as recall, which directly affect the industry, require a quick response from the industry. For this, companies need well-trained relationship teams. Plusoft EdTech, the digital education platform, is the right technology for your team. With it, you have access to more than 150 online courses and can even develop your own content.

Social

Launching a product, changing a package or even changing the formula of a food or drink represent a point of attention in the relationship with the customer. In times of social networking, many consumers are aware of these changes and demand answers from companies about the reasons that lead them to change a product.With plusoft Social, you and your company have quick access to all kinds of information that involves the industry on social media.

AI

The artificial intelligence chatbot is a solution that can take on different functions in the consumer goods industry. You and your company can offer information to your consumer, promote new products and use the solution to support the team of autonomous resellers who work in partnership with the industry.

Omni CRM

The financial sector is challenged every day by new entrants, such as fintechs, which have great customer service and digital services in their DNA. The dispute in this segment is very fierce and offering the best customer experience, without friction, is vital to build effective ties. For that, how about having a platform that helps to organize these mass demands and create flows for each of the services offered by the company? That's what Omni CRM, Plusoft's CRM or customer engagement center platform does.

inPaaS

Accustomed to a digital relationship, clients in the financial sector no longer want to spend hours on the phone or at an agency to have their demands met. They know that today it is already possible to request an assessment of access to credit, contest a charge, and request fraud analysis through digital channels like WhatsApp. The chatbot behind this, however, is just the interface with the consumer. Plusoft inPaaS connects all of these features to your customer service.

EdTech

The financial sector has one of the most complex economic activities in the country. Companies in the sector offer different types of investments, loans, cards and other services. All of this with pre-defined rules by the Central Bank (Bacen). One of the challenges is to simplify the communication for the offer, operation of the products, writing of the contracts and other details of these services. This is only possible through a well-trained relationship team. Plusoft EdTech can solve this.

Social

Interest, bank transfer not completed, loans, defaults, loan offer (including for retirees) and credit card are some of the recurring complaints from consumers against companies in the sector and that usually end up in Consumidor.gov.br or in Reclame Aqui. Some of these complaints could be resolved with a simple conversation and a more detailed explanation of the problem. Plusoft Social helps in this mission, monitoring complaints and everything that your consumer posts on social media against your company.

AI

A recurring desire among consumers looking for a company in the financial sector is to have access to services that are, above all, personalized. This means that customers want fast and assertive information about their demands, be it open debt renegotiation processes, credit card information, installments, etc. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Omni CRM

The insurance market has undergone a major digitalization recently and companies in the sector need solutions that facilitate this transition to digital. The CRM plusoft Omni CRM solution helps this moment by offering a global version of each customer and features that enhance the service experience provided by the company.

inPaaS

The mass digitalization seen within the financial sector is beginning to gain traction within the insurance market, with companies looking to digitize operations to offer consumers support 24 hours a day, seven days a week. For those looking for tools that automate services and assistance, Plusoft inPaaS is a solution to consider for its ability to operationalize demands (from registrations to solutions against fraud) and offer an improved customer service experience.

EdTech

Insurance companies work together with an ecosystem that involves customers, partners and employees. One of the challenges for managing all these contact points is the training of new routines and processes necessary to ensure excellence in service. Plusoft's digital corporate education solution, EdTech, eliminates this challenge as it allows you to create classes on the new routines and also offers more than 150 online courses, which are already present on the platform.

Social

Customers in this market tend to activate their services in emotionally delicate moments, which makes the brands in this segment constantly review their processes, to ensure a quick and humanized service. For businesses that want to use the content published on social media as a thermometer to measure their image in front of different target audiences, plusoft Social, the social media relationship management platform, captures these posts allowing crisis management and facilitating the relationship .

AI

The digital transformation has established new parameters for customer relationships in various sectors of the economy. In the insurance area it couldn't be different. Now, the insurance consumer demands speed in providing services, whether or not they are linked to the insured asset. Plusoft AI, artificial intelligence chatbot building platform, makes life easier for consumers through services that can be included in the insurers bot

Omni CRM

As it is a sector that causes a great impact on the lives of its users, having the history of interactions of each customer can make a difference at the time of service, especially in more delicate moments for the customer. With plusoft Omni CRM, companies operating in this area have a consolidated customer profile, built through the interactions carried out in each of the company's channels, and tools that help to enhance the service experience provided by the brand.

inPaaS

Plusoft Inpaas can assist companies in this sector by automating doubts and requests whose resolution process is simple, freeing the service team to manage more complex issues and increasing customer satisfaction, which can be served much faster when dealing with automations.

EdTech

The training of the relationship team is a constant need in the utilities sector (supply of water, energy, gas and others). After all, well-conducted training avoids complaints and even legal actions, which are recurring challenges in the sector. However, physical training comes at a high cost. With Plusoft's EdTech solutions, you can conduct training using smart chatbots and, furthermore, reduce the cost of training.

Social

Because they provide essential services, utilities companies need to be vigilant to monitor potential occurrences and detect them early on, to make adjustments or restore a service. Plusoft Social, the social media relationship management platform, captures these posts and allows companies to take action to resolve problems before they become crises, avoiding possible sanctions by regulatory and consumer protection agencies.

AI

From the duplicate of a request for a home visit to a repair in a public area, companies in the utilities sector receive a large number of daily demands that can be automated, accelerating the resolution of the problem, reducing costs and directing the service team to act in more complex cases. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Omni CRM

Despite being highly mechanized, the agribusiness area is still digitalized and begins to see technology not only as support for operational work, but also as an aid tool for business decision making. With the plusoft Omni CRM tool, companies in the sector are able to establish continuous and appropriate conversations to the profile of each customer, promoting a more improved service experience and with access to data that support areas such as sales force or service.

inPaaS

Task automation can help companies in the agrobusiness area to optimize tasks such as resolving doubts and initial prospecting for customers who have contacted the company via social media channels. Plusoft inPaaS connects all of these features to your customer service.

EdTech

Empowering employees and partners in new practices or products is a task that significantly impacts customer service, but it is a practice that has challenges in terms of both periodicity and content absorption. Plusoft EdTech eliminates this problem by offering digital education, through a platform that has gamification resources, which encourage (and reward) users during the learning stages.

Social

In addition to assisting in the detection of problems before crises arise, social media can serve as a thermometer for companies, in order to adjust or reformulate some process that, according to the comments captured in posts, generate doubts in users in their audience- target. Plusoft Social assists in this mission. The platform monitors these comments and everything your consumer posts on social media about your company or the products and services offered.

AI

Activities such as resolving doubts or ordering a product portfolio can be automated via chatbot, allowing customers (current or future) to receive assistance immediately and efficiently. Plusoft AI, chatbot development platform with artificial intelligence, has these and other chatbot features that will help your business.

Omni CRM

With the resources present in the plusoft Omni CRM platform, educational institutions are able to provide a more sophisticated service experience, by centralizing the entire contact history of each profile - which helps to retrieve information that may be important for the current service. The solution also helps to cut costs and optimize services, aspects that are even more valued by companies seeking to deliver quality education and adapt cash to a future hybrid study routine.

inPaaS

The education sector has been undergoing several transformations in the last few months and the automation solutions present at Plusoft inPaaS facilitate the daily life of the team by automating tasks and generating a frictionless experience for your customer.

EdTech

Industry institutions can count on plusoft EdTech both as a teaching partner platform, formatted to encourage student learning through gamification resources, and as a hub for qualifying partners and employees, who can qualify with the content available in one of the 150 courses in the system.

Social

Having a good classroom experience is a determining factor for the student's perception of the quality of the education offered. And we know that, in Brazil, many people use these platforms to criticize some aspect or process that bothers them. And classes (or even the educational institution) are not left out. The plusoft Social platform helps companies to identify problems and potential crises and act quickly so that the issue does not compromise the brand image.

AI

Whether in seasonal moments (such as selection processes) or day-to-day demands (absences, certificates, negotiation of tuition fees, etc.), educational institutions receive daily requests from students, alumni and potential graduates, taking the team's routine with repetitive tasks.

Omni CRM

The social distance caused health institutions to reinforce their contacts via digital channels, generating the need to use tools that unify the information of each user to provide the best service and each interaction. The plusoft Omni CRM platform is prepared to assist brands within omnichannel environments, with information that consolidates users' personal journey and that can be used by teams such as customer service and sales force.

inPaaS

One of the great challenges of health plans is the fight against fraud. The National Supplementary Health Agency (ANS) estimates that 30% of the expenses of companies in the sector are for the payment of frauds (use of the benefit by third parties, excessive spending among others) that companies are unable to discover in time. Plusoft inPaaS has solutions against fraud and other automation technologies for the internal processes of health plans, laboratories and the pharmaceutical industry.

EdTech

In recent months, telemedicine has become a key player in the national health scenario. Today, we already see doctors performing exams and even surgeries at a distance. There are companies that set up contact centers formed by nursing technicians or nurses who pre-screen by phone or even via WhatsApp. In this scenario, maintaining and training a contact center can be expensive. Plusoft EdTech solves this problem by offering digital education, anywhere and anytime.

Social

Health plans are services used in case of need. The client's tolerance index is very low in these cases, and the chance of complaining to a Procon or regulatory agency is high. It is at these times that complaints in the organs begin with a comment on social media. Plusoft Social, a social media relationship management platform, captures these posts, avoiding possible sanctions from regulatory and consumer protection agencies.

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Customers

spread throughout Brazil

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Millions

of integrations with
the chatbot

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Millions

of calls registered on
our CRM platform / year

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awards

the most awarded
company in Brazil

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