retail
Conversion, recurrence, and fluid experience for Retail
Cart recovery, offers by store and post-purchase on WhatsApp, with geointelligence and automation
Cart recovery, offers by store and post-purchase on WhatsApp, with geointelligence and automation
Conversion, recurrence, and price competition require customization at scale and a frictionless experience.
Consent, traceability, and communication policies became a topic of daily management. Operations need governance to scale without the risk of blockages and penalties.
AI, automation, and messaging are redefining retail service and conversion. Whoever connects data and operations to execute journeys in real time wins.
Customer data, payments, and conversations increase exposure to fraud and incidents. Security by design and access controls reduce risk and increase trust.
Lean teams need to sustain seasonal peaks in quality and productivity. Processes, automations, and copilots reduce dependency on headcount and rework.
The consumer requires quick response, context, and personalization on any channel. Every friction in the journey becomes abandonment, complaint, and loss of recurrence.
Demand swings put pressure on planning, promotions, and cash flow. Personalization and operational efficiency help protect revenue and conversion.
Marketplaces and price comparisons compress margins and increase acquisition costs. Loyalty, CRM, and efficient service support LTV and reduce dependence on discounts.
Official operation for campaigns, service, and sales, with automations that accelerate response and increase conversion rates.
Unified data and automation to personalize offers, activate repurchases, and reduce discount dependency.
Geomarketing to prioritize regions and optimize the network, guiding investment by potential and competition.
Self-service and intelligent sorting for status, exchanges, and support, reducing the cost per contact and improving resolution.
OMNI CRM
WHATSAPP BROKER
MARKETING SUITE
A.I. AGENT
SOCIAL MONITORING
SALES automation
performance agency
Learn about successful cases of companies in the segment that use our solutions and have achieved great results!
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Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseOmni CRM
OXXO Brazil needed to integrate areas and expand the visibility of the demands in an expanding operation. In the full case, you can see how an integrated digital ecosystem supported this evolution and what lessons the project left behind.
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Performance Agency
Discover how COOP reactivated inactive customers with monthly CRM journeys and personalized benefits, using AI to increase segmentation efficiency and accelerate performance gains over time.
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Sales Automation
OXXO Brasil started a project with Hike to digitize and standardize store operating routines, bringing mobility and visibility to simplify daily life and free up teams' time for service and sales.
Read the full casePerformance Agency
Learn how Pague Menos pharmacies structured retention and recovery journeys in e-mail and SMS, combining personalization by purchasing mission and evolution of the propensity model.
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Omni CRM
With Plusoft OMNI CRM, OXXO Brasil evolved its service operation by centralizing channels and standardizing processes. The complete material shows how access to customer history supported decisions and performance.
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See the e-commerce trends for 2024, focusing on generative AI, omnichannel, voice and personalization, and how to apply it to the operation.
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First impressions of NRF 2025: retail AI trends, hyperpersonalization, sustainability, social commerce, phygital, and new shopping experiences.
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Check out the highlights of NRF 2024 on People Tech Day: ecosystems, digital stores, omnichannel, circular economy, and AI in retail.
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Convert more on WhatsApp and recover carts
Increase recurrence with CRM and personalization
Reduce after-sales friction with AI and self-service
Expand with square intelligence and geomarketing
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