Plusoft: saiba a história, missão, visão e valoresSobre nós

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A <strong>Plusoft</strong> s one of the largest companies <br> of <strong>Human Experience</strong>.

About

Plusoft is one the largest companies of Human Experince

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Who we are

We are a company focused on people

We work daily to help you satisfy what matters most in your value chain: people. We listen, discuss, propose and walk with you to transform challenges in better experiences.

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How can we help you and your company?

We are People Technology

Plusoft has platforms for customer relationship management, chatbots with artificial intelligence, digital corporate education, automation solutions for any business and much more. We are specialists in the manufacturing, development and implementation of Omnichannel Customer Relationship Management (CRM) solution software for all markets (insurance, food, telecommunications, financial, among others). With over 30 years of experience in the market, Plusoft is the first national company in the field to achieve international certification ISO 27001: 2013, granted to organizations with a high level of quality and safety in the development of their projects. Plusoft has a platform with several solutions, including plusoft Omni CRM, one of the most complete customer relations software, Plusoft Social, a social media network customer relationship management service, Plusoft AI, a chabots solution with artificial intelligence, including its own Natural Language Processing (NLP), Plusoft InPaas, a set of customizable digital solutions in low-code, and Plusoft Ed Tech, responsible for a digital education platform. tool to get performance in this increasingly impersonal world: relationships of value. With us, you create connections high touch in this world more and more high tech.

Values

Know our values

Inclusion and human diversity

Transparency in the relationships

Humanization of relationships

Empathy

Agility and innovation

Integrity

Commitment

Somos certificados pela GPTW

Nossos colaboradores responderam à pesquisa de clima e, de acordo com a metodologia do Great Place To Work Brasil (GPTW), a Plusoft foi certificada como um excelente lugar para trabalhar 🙂

Buscamos contribuir cada vez mais para a sociedade e meio ambiente, promovendo ações em nosso dia a dia que mostrem o nosso comprometimento com o bem-estar dos nossos colaboradores.

Mission and Vision

What does Plusoft believe in?

Mission and purpose

Our purpose is to harmonize and support the relationship between people (consumers) and companies through the best possible experiences.

Vision

Leading and consolidating the relationship sector with customers and consumers in Brazil, being a global reference in Human Experience and Customer Experience (CX), growing rapidly in a sustainable way, being an agent of substantial leverage of the business performance of our customers and partners, through innovative and user-friendly technological solutions that generate value and engagement.

Our mantra

We are Human Experience. We create true, valuable and human relationships and experiences, transforming customers into people, transactions into relationships and technological tools into positive experiences.

Our essence

We are people who like people. The close relationship with our entire ecosystem fueled with a lot of empathy is our DNA.

Methodology

Deeply understand the markets and segments in which we operate, in a consultative and specialized way, using agile (fast track) and efficient methods.

Our awards

More than 80 awards for excellence

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

ABEMD Award - Digital/Mobile 2022 Case CSD – Campanha Dia dos Pais 2021

ABEMD Award - Digital/Mobile 2022 Case St. Marche - Concentre Sua Compra

ABEMD Award - Digital/Mobile 2022 Case Leroy Merlin – Festa da Bricolagem

Prêmio ABEMD - CRM/ Loyalty 2022 Case Cencosud Cartões - Ações de CRM para incentivo ao aumento de compras de itens com desconto exclusivo

Prêmio ABEMD - CRM/ Loyalty 2022 Case Farmácia Pague Menos - Prova de conceito - POC sistema de recomendação

Modern Consumer Award for Excellence in Customer Service 2022 Integrador Contact Center; Inteligência Artificial; Solução de chat

Modern Consumer Award for Excellence in Customer Service 2021 Agente/Assistente virtual para atendimento receptivo por texto; Agente/Assistente virtual para atendimento receptivo por voz; Business Intelligence (BI); Inteligência artificial (AI).

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Peugeot – Novo 208: a nova experiência de dirigir

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Festival de Prêmios 2020

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Cine COOP

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Reengajamento Clientes ELC

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Lançamento Colab irmãs Tranchesi

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Verão Pede Cervejas Especiais

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Cartão Cencosud | Ações de cross para incentivo de aumento de frequência e compras on uss

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 A Piscina que nos une! 😜 O melhor do verão é aproveitar com quem a gente ama!

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Aplicativo GBarbosa | Uma estratégia pautada nos diferentes perfis de clientes e tipos de negócios

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Clube Leve Mais – Programa de Fidelidade

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021 Campanha Aquisição de Clientes Compra Premiada

Modern Consumer Award for Excellence in Customer Service 2020 Solução de Chat e Assistente Virtual Inteligente por texto

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Régua Coronavírus - Crescimento do E-commerce

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Régua Recuperação - Clientes Ocasionais

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Baixou, Ganhou na Hora: Ofertas Exclusivas App Prezunic

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Evento Taste Of São Paulo

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Campanha Biscoito da Sorte Marilan

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Campanha Lançamento Batom Barbie

ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020 Campanha Recomendação de Ofertas

Modern Consumer Award for Excellence in Customer Service 2019 Automação da Força de Vendas (Sales Force Automation, Integradora de Call Center, Integradora de CRM, Solução de BOT para e-mail. Solução de BOT para WhatsApp

ABEMD Award - Digital/Mobile 2019 App Meu Desconto Lopes

ABEMD Award - CRM/Loyalty without communication campaign - BtoC 2019 Aplicativo Você Marche - Oferta Personalizada

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2019 O que é especial no Marche para você?

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2019 Ofertas que são a sua cara

ABEMD Award - Campaign / Program - Lead Generation - BtoC 2019 Lançamento Clube+

CONAREC Award 2018 Melhor Integradora de Contact Center e Liderança em Tecnologia

ABEMD Award - Digital/Mobile - Campaign - Lead Generation - Sales - BtoC 2018 Lip Activation

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018 Ação de Natal

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018 Lip Activation

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018 Pesquisa de Retenção e Recuperação

ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018 Um presente pra você

ABEMD Award - CRM/Loyalty without communication campaign - BtoC 2018 Feriado mais gostoso

Modern Consumer Award for Excellence in Customer Service 2017 Automação de Força de Vendas, CRM, Implementação de CRM, Integrador de Call Center e Atendimento Digital – Chat

CONAREC Award 2017 Solução CRM e Desenvolvedor de Aplicativos

ABEMD Award - Campaign/Program Specialty 2017 HB20 na Caoa - Agora ou Nunca

ABEMD Award - Campaign/Program Specialty 2017 Motivos para você escolher seu ix35

Modern Consumer Award for Excellence in Customer Service 2016 Chat, Atendimento Digital e Integradora de Call Center

CIC Brazil Award 2016 Melhor Operação Omnichannel

CONAREC Award 2016 Melhor Software de Atendimento, Solução de CRM e Solução de Atendimento Web

ABEMD Award - Program - BtoC 2016 Régua de Relacionamento - Clube Amiga da Beleza

ABEMD Award - Digital/Mobile - Email Marketing - Sales/Lead Generation - BtoC 2016 Promoção Tabela FIPE CAOA

Modern Consumer Award for Excellence in Customer Service 2015 Melhor Integradora de Call Center e Assistente Virtual Inteligente

Modern Consumer Award for Excellence in Customer Service 2014 Software de Atendimento

CONAREC Award 2014 Solução de CRM e Software de Atendimento

Modern Consumer Award for Excellence in Customer Service 2013 Software de Atendimento, Integradora de CRM e Gestão de Redes Sociais

Modern Consumer Award for Excellence in Customer Service 2012 Implementação de CRM e Software de Atendimento

See our awards and achievements

Plusoft's more than 30 years of experience has generated a huge knowledge base, which has led us to win awards in several sectors. Check the list of prizes:

Partners Reclame Aqui

A Plusoft é parceira homologada do Reclame Aqui, trabalhando em conjunto com a marca para desenvolver soluções eficientes de atendimento ao cliente.

Partners

Our allies on this journey

Somos uma empresa
certificada pela ISO 27001

O selo comprova que seguimos rigorosos padrões de Segurança da Informação. Mais de 140 controles foram avaliados e atestaram o que você já sabe: a Plusoft entrega as melhores e mais protegidas soluções de tecnologia 🙂

About

Plusoft is one the largest companies of Human Experince

Who we are

We are a company focused on people

How can we help you and your company?

We are People Technology

Values

Know our values

Inclusion and human diversity

Transparency in the relationships

Humanization of relationships

Empathy

Agility and innovation

Integrity

Commitment

Somos certificados pela GPTW

Mission and Vision

What does Plusoft believe in?

Our awards

More than 80 awards for excellence

Partners

Somos uma empresa certificada pela ISO 27001

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Somos uma empresa
certificada pela ISO 27001