Plusoft: saiba a história, missão, visão e valoresSobre nós

We are People Technology

Plusoft has platforms for customer relationship management, chatbots with artificial intelligence, digital corporate education, automation solutions for any business and much more. We are specialists in the manufacturing, development and implementation of Omnichannel Customer Relationship Management (CRM) solution software for all markets (insurance, food, telecommunications, financial, among others). With over 30 years of experience in the market, Plusoft is the first national company in the field to achieve international certification ISO 27001: 2013, granted to organizations with a high level of quality and safety in the development of their projects. Plusoft has a platform with several solutions, including plusoft Omni CRM, one of the most complete customer relations software, Plusoft Social, a social media network customer relationship management service, Plusoft AI, a chabots solution with artificial intelligence, including its own Natural Language Processing (NLP), Plusoft InPaas, a set of customizable digital solutions in low-code, and Plusoft Ed Tech, responsible for a digital education platform. tool to get performance in this increasingly impersonal world: relationships of value. With us, you create connections high touch in this world more and more high tech.

Know our values

Inclusion and human diversity

Transparency in the relationships

Humanization of relationships

Empathy

Agility and innovation

Integrity

Commitment

What does Plusoft believe in?

Mission and purpose

Our purpose is to harmonize and support the relationship between people (consumers) and companies through the best possible experiences.

Vision

Leading and consolidating the relationship sector with customers and consumers in Brazil, being a global reference in Human Experience and Customer Experience (CX), growing rapidly in a sustainable way, being an agent of substantial leverage of the business performance of our customers and partners, through innovative and user-friendly technological solutions that generate value and engagement.

Our mantra

We are Human Experience. We create true, valuable and human relationships and experiences, transforming customers into people, transactions into relationships and technological tools into positive experiences.

Our essence

We are people who like people. The close relationship with our entire ecosystem fueled with a lot of empathy is our DNA.

Methodology

Deeply understand the markets and segments in which we operate, in a consultative and specialized way, using agile (fast track) and efficient methods.

More than 80 awards for excellence

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

• ABEMD Award - Digital/Mobile 2022: Case CSD – Campanha Dia dos Pais 2021

• ABEMD Award - Digital/Mobile 2022: Case St. Marche - Concentre Sua Compra

• ABEMD Award - Digital/Mobile 2022: Case Leroy Merlin – Festa da Bricolagem

• Prêmio ABEMD - CRM/ Loyalty 2022: Case Cencosud Cartões - Ações de CRM para incentivo ao aumento de compras de itens com desconto exclusivo

• Prêmio ABEMD - CRM/ Loyalty 2022: Case Farmácia Pague Menos - Prova de conceito - POC sistema de recomendação

• Modern Consumer Award for Excellence in Customer Service 2022: Integrador Contact Center; Inteligência Artificial; Solução de chat

• Modern Consumer Award for Excellence in Customer Service 2021: Agent/Virtual Assistant for inbound text service; Agent/Virtual Assistant for inbound voice service; Business Intelligence (BI); Artificial intelligence (AI).

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Peugeot – New 208: the new driving experience

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Awards Festival 2021

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Cine COOP

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Re-engagement ELC Customers

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Colab release Tranchesi sisters

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Summer Orders Special Beers

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Cencosud Card | Cross actions to encourage increased frequency and on uss purchases

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: The pool that unites us! 😜 The best thing about summer is to enjoy it with the ones we love!

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: GBarbosa application | A strategy based on different customer profiles and types of business

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Clube Leve Mais – Loyalty Program

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2021: Customer Acquisition Campaign Award-Winning Purchase

• Modern Consumer Award for Excellence in Customer Service 2020Chat Solution and Intelligent Virtual Assistant by text

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Ruler Coronavirus - E-commerce Growth

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Régua Recovery - Occasional Customers

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Downloaded, Won Instantly: Exclusive Prezunic App Offers

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Taste Of Sao Paulo Event

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Marilan Fortune Cookie Campaign

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Barbie Lipstick Launch Campaign

• ABEMD Award - CRM Agency of the Year | Digital/Mobile 2020Offer Recommendation Campaign

• Modern Consumer Award for Excellence in Customer Service 2019Sales Force Automation (Sales Force Automation, Call Center Integrator, CRM Integrator, BOT Solution for email. BOT Solution for WhatsApp

• ABEMD Award - Digital/Mobile 2019My Lopes Discount App

• ABEMD Award - CRM/Loyalty without communication campaign - BtoC 2019You Marche Application - Personalized Offer

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2019What is special about the Marche for you?

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2019Offers that are for you

• ABEMD Award - Campaign / Program - Lead Generation - BtoC 2019Launch Club+

• CONAREC Award 2018Best Contact Center Integrator and Technology Leadership

• ABEMD Award - Digital/Mobile - Campaign - Lead Generation - Sales - BtoC 2018: Lip Activation

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018Christmas action

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018: Lip Activation

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018Retention and Recovery Research

• ABEMD Award - CRM/Loyalty with communication campaign - BtoC 2018A gift for you

• ABEMD Award - CRM/Loyalty without communication campaign - BtoC 2018Most delicious holiday

• Modern Consumer Award for Excellence in Customer Service 2017Chat, Digital Service and Call Center Integrator

• CONAREC Award 2017CRM Solution and Application Developer

• ABEMD Award - Campaign/Program Specialty 2017HB20 in Caoa - Now or Never

• ABEMD Award - Campaign/Program Specialty 2017Reasons for you to choose your ix35

• Modern Consumer Award for Excellence in Customer Service 2016Chat, Digital Service and Call Center Integrator

• CIC Brazil Award 2016Best Omnichannel Operation

• CONAREC Award 2016Best Service Software, CRM Solution and Web Service Solution

• ABEMD Award - Program - BtoC 2016Relationship Ruler - Friend of the Beauty Club

• ABEMD Award - Digital/Mobile - Email Marketing - Sales/Lead Generation - BtoC 2016Promotion Table FIPE CAOA

• Modern Consumer Award for Excellence in Customer Service 2015Service Software

• Modern Consumer Award for Excellence in Customer Service 2014Customer Service Software, CRM Integrator ans Social Network

• CONAREC Award 2014CRM Solution and Service Software

• Modern Consumer Award for Excellence in Customer Service 2013Customer Service Software, CRM Integrator and Social Network Management

• Modern Consumer Award for Excellence in Customer Service 2012Implementation of CRM and Customer Service Software

How can we help you and your company?

We are People Technology

Values

Know our values

Inclusion and human diversity

Transparency in the relationships

Humanization of relationships

Empathy

Agility and innovation

Integrity

Commitment

Mission and Vision

What does Plusoft believe in?

Our awards

More than 80 awards for excellence

Partners

How can we help you and your company?

We are People Technology

Values

Know our values

Inclusion and human diversity

Transparency in the relationships

Humanization of relationships

Empathy

Agility and innovation

Integrity

Commitment

Mission and Vision

What does Plusoft believe in?

Our awards

More than 80 awards for excellence

Partners

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