Providing quality service is one of the priorities in the service area, as this is a business formed through partnerships and relationships with various stakeholders. Because of this, understanding public perception as your brand can be of great value both for detecting crises early and for making adjustments to your communication strategy. Plusoft Social assists in this mission by monitoring public mentions made by users within social media.

Managing a large retailer's social media is complex. You should know that due to the high exposure of the brand with the consumer, companies in the sector live daily with compliments and complaints, some of which may stop at Procons or at channels such as Reclame Aqui or Consumidor.gov.br. Nobody wants that kind of negative publicity, do they? Many cases could be solved using a solution that brings together all social media on a single platform: plusoft Social.

Historically, the telecommunications sector has been known for the large volume of complaints in consumer protection agencies. Among other reasons, the fact is related to the constant use of the service in people's lives, whether it be watching a program on cable TV, accessing the internet and even playing video games with virtual friends. Don't let social media become a villain in your customer service strategy. Prevent complaints from spreading digitally from our social media management platform: plusoft Social.

Interest, bank transfer not completed, loans, defaults, loan offer (including for retirees) and credit card are some of the recurring complaints from consumers against companies in the sector and that usually end up in Consumidor.gov.br or in Reclame Aqui. Some of these complaints could be resolved with a simple conversation and a more detailed explanation of the problem. Plusoft Social assists in this mission. The platform monitors these complaints and everything that your consumer posts on social media against your company.

Customers in this market tend to activate their services in emotionally delicate moments, which makes the brands in this segment constantly review their processes, to ensure a quick and humanized service. For businesses that want to use the content published on social media as a thermometer to measure their image in front of different target audiences, plusoft Social, a social media relationship management platform, captures these posts, allowing the company to understand what it looks like seen externally and also helps in the early detection of crises.

More than ever, Business Process Outsourcing (BPO) companies have become essential partners in supporting companies that deal directly with the end consumer. They support, help and provide consultancy for customer relations, in addition to being an important means of leveraging sales.  However, BPOs companies also need a strategic partner when it comes to doing their business. Plusoft's artificial intelligence chatbot is one of the solutions that automates some relationships and increases your customer's problem-solving rate.

Launching a product, changing a package or even changing the formula of a food or drink represent a point of attention in the relationship with the customer. In times of social networking, many consumers are aware of these changes and demand answers from companies about the reasons that lead them to change a product. With plusoft Social, you and your company have quick access to all kinds of information that involves the industry on social media.

Because they provide essential services for the well-being of people, utilities companies need to be vigilant in monitoring potential occurrences and detecting them early on, in order to make quick adjustments for the correction or restoration of a service. Plusoft Social, a social media relationship management platform, captures these posts and allows companies to take action to resolve problems before they become crises, avoiding possible sanctions by regulatory and consumer protection agencies.

In addition to assisting in the detection of problems before crises arise, social media can serve as a thermometer for companies, in order to adjust or reformulate some process that, according to the comments captured in posts, generate doubts in users in their target audience. Plusoft Social helps with this mission. The platform monitors these comments and everything your consumer posts on social media about your company or the products and services offered.

Having a good classroom experience is a determining factor for the student's perception of the quality of the education offered. And we know that, in Brazil, many people use these platforms to criticize some aspect or process that bothers them. And classes (or even the educational institution) are not exempt. The Plusoft Social platform helps companies to identify problems and potential crises and act quickly so that the issue does not compromise the brand image.

O atendimento digital faz parte da rotina das agências de Marketing, que precisam de uma solução que abranja o maior número possível de canais, integre o atendimento e esteja preparada para crises. A plataforma de social listening da plusoft Social permite aos negócios realizar um SAC 4.0 de forma unificada e eficiente.