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Plusoft

plusoft Social

A recent report shows that social media is an intrinsic part of people's daily lives, from the time they wake up to the moment they go to sleep. Among the social media networks most used by Brazilians are YouTube, Facebook, and WhatsApp. And if internet users are in those places, your company needs to follow your audience on these channels, generating conversations that engage and anticipate problems. This is the true role of SAC 4.0, the concept of Customer Service focused on a new consumer, in a world that has become increasingly digital and demanding. Managing and monitoring real-time social media network interactions just got easier with Plusoft Social. The tool monitors more than 14 social media networks and has native integration with the websites Reclame Aqui and Consumidor.gov.br. Get the best in social listening, SAC 4.0 and the largest social buzz intelligence consultancy on the market. Plusoft is Twitter's enterprise client, which gives us a solid relationship with the social media network.

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Health
Services
Retail
Telecommunications
Financial
Insurance
Business process outsourcing
Consumer goods
Utilities
Agribusiness
Education

Health

Health plans are services used in case of need. And it is precisely at that moment that the customer wants to have a smooth and trouble-free experience. The client's tolerance index is very low in these cases, and the chance of complaining to a Procon or regulatory agency is high. It is at these times that complaints in the organs begin with a comment on social media. Plusoft Social, a social media relationship management platform, captures these posts, avoiding possible sanctions from regulatory and consumer protection agencies.

Services

Providing quality service is one of the priorities in the service area, as this is a business formed through partnerships and relationships with various stakeholders. Because of this, understanding public perception as your brand can be of great value both for detecting crises early and for making adjustments to your communication strategy. Plusoft Social assists in this mission by monitoring public mentions made by users within social media.

Retail

Managing a large retailer's social media is complex. You should know that due to the high exposure of the brand with the consumer, companies in the sector live daily with compliments and complaints, some of which may stop at Procons or at channels such as Reclame Aqui or Consumidor.gov.br. Nobody wants that kind of negative publicity, do they? Many cases could be solved using a solution that brings together all social media on a single platform: plusoft Social.

Telecommunications

Historically, the telecommunications sector has been known for the large volume of complaints in consumer protection agencies. Among other reasons, the fact is related to the constant use of the service in people's lives, whether it be watching a program on cable TV, accessing the internet and even playing video games with virtual friends. Don't let social media become a villain in your customer service strategy. Prevent complaints from spreading digitally from our social media management platform: plusoft Social.

Financial

Interest, bank transfer not completed, loans, defaults, loan offer (including for retirees) and credit card are some of the recurring complaints from consumers against companies in the sector and that usually end up in Consumidor.gov.br or in Reclame Aqui. Some of these complaints could be resolved with a simple conversation and a more detailed explanation of the problem. Plusoft Social assists in this mission. The platform monitors these complaints and everything that your consumer posts on social media against your company.

Insurance

Customers in this market tend to activate their services in emotionally delicate moments, which makes the brands in this segment constantly review their processes, to ensure a quick and humanized service. For businesses that want to use the content published on social media as a thermometer to measure their image in front of different target audiences, plusoft Social, a social media relationship management platform, captures these posts, allowing the company to understand what it looks like seen externally and also helps in the early detection of crises.

Business Process Outsourcing

More than ever, Business Process Outsourcing (BPO) companies have become essential partners in supporting companies that deal directly with the end consumer. They support, help and provide consultancy for customer relations, in addition to being an important means of leveraging sales.  However, BPOs companies also need a strategic partner when it comes to doing their business. Plusoft's artificial intelligence chatbot is one of the solutions that automates some relationships and increases your customer's problem-solving rate.

Consumer goods

Launching a product, changing a package or even changing the formula of a food or drink represent a point of attention in the relationship with the customer. In times of social networking, many consumers are aware of these changes and demand answers from companies about the reasons that lead them to change a product. With plusoft Social, you and your company have quick access to all kinds of information that involves the industry on social media.

Utilities

Because they provide essential services for the well-being of people, utilities companies need to be vigilant in monitoring potential occurrences and detecting them early on, in order to make quick adjustments for the correction or restoration of a service. Plusoft Social, a social media relationship management platform, captures these posts and allows companies to take action to resolve problems before they become crises, avoiding possible sanctions by regulatory and consumer protection agencies.

Agribusiness

In addition to assisting in the detection of problems before crises arise, social media can serve as a thermometer for companies, in order to adjust or reformulate some process that, according to the comments captured in posts, generate doubts in users in their target audience. Plusoft Social helps with this mission. The platform monitors these comments and everything your consumer posts on social media about your company or the products and services offered.

Education

Having a good classroom experience is a determining factor for the student's perception of the quality of the education offered. And we know that, in Brazil, many people use these platforms to criticize some aspect or process that bothers them. And classes (or even the educational institution) are not exempt. The Plusoft Social platform helps companies to identify problems and potential crises and act quickly so that the issue does not compromise the brand image.

Health segment features

Accelerate crisis management
Social listening identifies complaints that may become a complaint at Procon or the regulatory agency
Multichannel service
SAC 4.0 solves the problem based on consumer complaints
Customize solutions
We have a team of experts that will guide you in solving social media crises
Help at sensitive times
The use of insurance or health insurance can happen at any time. Our crisis management team also works on weekends

Services segment features

Single-screen calls
Dashboard with a 360º view of your consumer on social media networks with comments in real time
Accelerate crisis management
Social listening identifies complaints that may become a complaint at Procon or the regulatory agency
Customized solutions
SAC 4.0 solves the problem based on consumer complaints
Continuous monitoring
We have a team of experts that will guide you in solving social media crises
Monitoring external networks
Monitor complaints registered at Consumidor.gov.br and Reclame Aqui
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product

Retail segment features

Monitor external networks and sites
Single view to monitor 14 different social media networks
Follow complaints
Monitor complaints registered at Consumidor.gov.br and Reclame Aqui
See the external perception of the public
Keep track of comments in real time
Customize solutions
Count on our teams, who manage an image crisis on social networks

Telecomunications segment features

 Accelerate crisis management
Identify the customer with our SAC 4.0 and resolve the problem before the customer turns to regulatory agencies and Procon
Monitor external sites
The platform is connected to Consumidor.gov.br and Reclame Aqui, which solves the problem on these channels
Get alerts
Identify a problem before a crisis starts with our buzz intelligence
Centralize data management
Access our dashboard, analyzes produced by our team and avoid crises

Financial segment features

Monitor external sites
Native integration with Reclame aqui and consumidor.gov.br
Optimize listening
Follow more than 14 social networks and predict that a post will turn into a complaint in Procon
Centralize information
Dashboard with a 360° view of your consumer on social networks

Insurance segment features

Centralize information
Dashboard with a 360º view of your consumer in more than 14 social networks, with access to comments in real time
External brand view
Use social listening to look at the competition and your market, anticipating and avoiding crises
Facilitate crisis management
SAC 4.0 solves the problem based on the consumer complaint, with native integrations in Consumidor.gov.br and Reclame Aqui
Help at sensitive times
The use of insurance can happen at any time. Our crisis management team is also present on weekends
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product

Features of the Consumer Goods segment

Accelerate crisis management
Use social listening to look at the competition and your market, anticipating and avoiding crises
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product
Optimize interactions
With SAC 4.0, convere with several consumers at the same time, avoiding damage to the brand image
Centralized dashboard
Get access to a dashboard that shows a 360º view of the impact of the new product on social networks

Features of the Utilities segment

Access to websites and social networks
Dashboard with a 360º view of your consumer on 14 social networks, with access to comments in real time
Accelerate crisis management
Associated with SAC 4.0, social listening identifies complaints that may become a complaint at Procon or the regulatory agency
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product
Monitor external sites
Monitor complaints registered at Consumidor.gov.br and Reclame Aqui

Agribusiness segment features

Unified data
Dashboard with a 360º view of your consumer in more than 14 social networks, with access to comments in real time
Accelerate crisis management
Social listening identifies complaints that may become a complaint at Procon or the regulatory agency
Assistance at sensitive times
We have a team of experts that will guide you in solving social media crises
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product

Education segment features

Accelerate crisis management
Social listening identifies complaints that may become a complaint at Procon or the regulatory agency
Centralized data
SAC 4.0 solves the problem from the consumer's complaint through a dashboard that offers a 360º view of the user
Assistance at sensitive times
We have a team of experts that will guide you in solving social media crises
Find brand lawyers
With buzz intelligence, identify influencers or authors of the messages that opine on your product

Our cases

Integrations

Enhance the use of our tools by integrating them with the following services:

Reclame Aqui
Reclame Aqui

Centralize the handling of cases published on external websites

Twitter
Twitter

Check out the tweets published about your brand

Facebook
Facebook

Manage your page's attendance

Other solutions

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