A recent report shows that social media is an intrinsic part of people's daily lives, from the time they wake up to the moment they go to sleep. Among the social media networks most used by Brazilians are YouTube, Facebook, and WhatsApp. And if internet users are in those places, your company needs to follow your audience on these channels, generating conversations that engage and anticipate problems. This is the true role of SAC 4.0, the concept of Customer Service focused on a new consumer, in a world that has become increasingly digital and demanding. Managing and monitoring real-time social media network interactions just got easier with Plusoft Social. The tool monitors more than 14 social media networks and has native integration with the websites Reclame Aqui and Consumidor.gov.br. Get the best in social listening, SAC 4.0 and the largest social buzz intelligence consultancy on the market. Plusoft is Twitter's enterprise client, which gives us a solid relationship with the social media network.