HEALTHCARE
Challenges
The healthcare consumer journey is unique. After all, unlike what happens in other sectors, here the end consumer is generally on the journey not because they want to, but because they need to.
To treat themselves. To take care of themselves. To heal.
In this sector, therefore, the most critical challenges are those related to the lack of interoperability between systems (including legacy systems), which in turn leads to inefficiency, delays, and bureaucracy that make the service process costly for the institution and, literally, painful for the patient.
The good news is that, with Plusoft’s solutions and expertise in this sector, overcoming these challenges is easier, simpler, and more economical.
Solutions
Taking care of health, in the easiest and fastest way possible. That’s what the sector’s audience – patients, medical staff, brokers, and hospital teams – seeks. And with Plusoft’s solutions, that’s exactly what they find in your institution.
Plusoft OMNI CRM, for example, allows you to promote a unified service journey. This unique and 360-degree view of the customer, in turn, facilitates the management of SLAs and the implementation of more assertive actions throughout the entire relationship timeline.
With Plusoft MKT Suíte, your institution creates and develops engagement campaigns – both internal and external – that help you communicate in a personalized way: with the right audience, through the right channels, and at the right time.
These are just some of the many solutions that Plusoft offers for your institution to create increasingly rich and complete relationship and research rules, which help improve the physical health of patients.
And the financial health of your institution.
SUCCESS
STORIES
Part of the São Cristóvão Saúde group, which turns 113 years old in 2024, the São Cristóvão Hospital and Maternity was facing several problems, such as frequent complaints about the quality of the service, slow service and long queues.
With Plusoft’s solutions, there was a significant increase in the number of entrants, a reduction in complaints and an improvement in operational efficiency.
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SUCCESSFUL
PARTNERSHIPS
Here are some of the Healthcare sector clients served by Plusoft.
Ours
Products
From integrations that promote the interoperability of systems (from legacy to the latest) to CRM tools that promote a unified care journey, Plusoft’s solutions are tailor-made for the healthcare sector.
To learn more about each of our solutions in detail, click below.
SO, WHAT DID YOU THINK?
Get in touch with us and schedule a meeting right now.
We’d love to assist you!
- +55 11 5091.2777
- contato@plusoft.com.br
- Av. das Nações Unidas, 12995 - 32º andar Cidade Monções, São Paulo - SP, 04533-085
