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Plusoft

360º view of the customer

The CRM plusoft Omni solution brings together all the interactions by a user in the company's contact channels, allowing the employee to provide a service that takes into account the history and preferences of each person.

Instant service

The chatbot solution present on the plusoft AI platform automates the most common questions of users, allowing them to be answered any day or time.

Automated requests

Whether it's information about the presence of an item in a particular store or exchange process, you can use Plusoft inPass to automate everyday tasks and manage time for more strategic projects

External brand view

The plusoft Social platform collects public mentions made by users of social networks to present an external view of your company, which can assist both in serving users and in the detection and early management of crises.

Customers

Mary Kay

Tínhamos como desafio ajudar a marca de cosméticos a ampliar a capacidade de atendimento diária às consultoras da marca com agilidade e eficiência Para isso, a plusoft AI desenvolveu uma assistente virtual incorporada ao aplicativo já existente da companhia, que habilitava o histórico de interações entre marca e consultora. Em quatro meses, o serviço supriu um aumento de 257% nas consultas diárias, diminuição de 70% no volume de e-mails e retenção de 89% das consultoras, tornando-se o canal de atendimento mais utilizado por esse público.

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