Unify the voice of service on social networks and implement a resolute service structure, not just a first-level response.
We wanted a single voice in all forms and channels of contact with NIVEA, ensuring a single relationships platform. As we have already worked with Plusoft, with the CRM solution and for the creation of our application, we expanded the partnership and unified all the tools.” - Ligia Annunziato, Marketing Manager at NIVEA
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