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Plusoft

plusoft inPaaS

McKinsey study shows that leading companies in digital maturity in Brazil achieve a profit growth rate before interest, taxes, depreciation and amortization (EBITA) up to three times higher than the others, - globally, digital leaders have grown five times more than other companies. With plusoft inPaaS, you integrate our CRM solution, plusoft Omni into a service portal to provide more transparency to your client or partner. The tool allows you to open tickets, track your progress and view more information about the service.

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Health
Services
Retail
Telecommunications
Financial
Insurance
Consumer goods
Utilities
Agribusiness
Education

Health

One of the great challenges of health plans is the fight against fraud. The National Supplementary Health Agency (ANS) estimates that 30% of the expenses of companies in the sector are for the payment of frauds (use of the benefit by third parties, excessive spending among others) that companies are unable to discover in time. Plusoft inPaaS has solutions against fraud and other automation technologies for the internal processes of health plans, laboratories and the pharmaceutical industry.

Services

The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin.  The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin. One of the alternatives for achieving the best cost-benefit is the automation of tasks, which frees the team to answer simple, but constant questions, to dedicate themselves to more complex projects. Plusoft inPaaS facilitates this process, automating tasks and providing a seamless experience for your customer.

Retail

In digital times, retailers need to be agile in their relationship with consumers. However, there are customer demands that depend on information from other areas of the company. This is the case of the exchange of goods and return of goods, among others.

Telecommunications

The day-to-day relationship between telecommunications companies and customers includes demands such as duplicate payment orders, overdue debts, loss of signal on cable TV and decreased internet speed. Many of these activities can be automated, freeing up talent to perform more complex tasks. Plusoft inPaaS facilitates this process by automating tasks and generating a frictionless experience for your customer.

Financial

Accustomed to a digital relationship, clients in the financial sector no longer want to spend hours on the phone or at an agency to have their demands met. They know that today it is already possible to request an assessment of access to credit, contest a charge, and request fraud analysis through digital channels like WhatsApp. The chatbot behind this, however, is just the interface with the consumer. Plusoft inPaaS connects all of these features to your customer service.

Insurance

The mass digitalization seen within the financial sector is beginning to gain traction within the insurance market, with companies looking to digitize operations to offer consumers support 24 hours a day, seven days a week. For those looking for tools that automate services and assistance, Plusoft inPaaS is a solution to consider for its ability to operationalize demands (from registrations to solutions against fraud) and offer an improved customer service experience.

Consumer goods

Serving the customer with the best digital experience possible has also become the goal of consumer goods companies. It doesn't matter if your company manufactures sneakers, food or other products, the human experience (HX) is essential. Serving the customer with the best digital experience possible has also become the goal of consumer goods companies. No matter if your company manufactures sneakers, food or other products, the customer experience is essential. This reality demands an automation flow focused on the consumer. That's what plusoft inPaaS does for your company.

Utilities

Plusoft Inpaas can assist companies in this sector by automating doubts and requests whose resolution process is simple, freeing up the service team to manage more complex issues and increasing customer satisfaction, which can be served much faster when dealing with automations.

Agribusiness

Task automation can help companies in the agrobusiness area to optimize tasks such as resolving doubts and initial prospecting for customers who have contacted the company via social media channels. Plusoft inPaaS connects all of these features to your customer service.

Education

The education sector has been undergoing several transformations in the last few months and the automation solutions present at Plusoft inPaaS facilitate the daily life of the team by automating tasks and generating a frictionless experience for your customer.

Features of the Health segment

Otimize o registro de eventos adversos
Get access to solutions for opening non-conformities
Automatize tarefas rotineiras
Adopt solutions for product returns
Acelere a resolução de crises
Investigate batches and recall quickly

Features of the services segment

Automatize tarefas rotineiras
Make the request for technical validation
Otimize o tempo da equipe
Automatically make changes and cancel orders
Facilitate crisis management
Automate recall
Viabilize o autoatendimento
Create solutions for the automation of technical and detailed customer questions
Automação para reduzir custos
Automate product returns
Logística simplificada
Swap goods quickly
24/7 service
Automate billing disputes
Análise de crédito automática
Perform fraud and prevention analysis

Features do segmentos de Varejo

Acelere a resolução de crises 
Automate scam reports
Ofereça autoatendimento
Automatically make changes and cancel orders
Logística simplificada
Make changes and cancel orders automatically
Controle o supply chain
Routing for deliveries (logistics)

Features of the Telecommunications segment

 Automatize tarefas rotineiras
Make the request for technical validation
Autoatendimento na prática
Create solutions for the automation of technical and detailed customer questions

Features of the Financial segment

Otimize tarefas rotineiras
Automate billing disputes
Acelere a resolução de crises
Create a scam reporting solution
Análise automática
Offer credit ratings
Gestão automática de finanças
Perform fraud and prevention analysis
Acelere validação de dados
Realize due diligence
Acesso instantâneo de dados
Rate assessment

Insurance segment features

Ofereça serviços 24/7
Get access to solutions for opening non-conformities
Automatize tarefas rotineiras
Make the request for technical validation
Autoatendimento na prática
Create solutions for the automation of technical and detailed customer questions
Acelere conversões
Loan products quickly
Diminua insatisfações
Automate billing disputes
Acelere a resolução de crises
Create a scam reporting solution
Acesso instantâneo de dados
Perform fraud and prevention analysis
Solucione dúvidas a qualquer hora
Rate assessment

Features of the Consumer Goods segment

Facilite tarefas rotineiras
Automate product returns
Acelere a resolução de crises
Automate recall
Diminua insatisfações
Swap goods quickly
Detecte problemas rapidamente
Perform batch analysis and investigation

Features de segmentos de Utilities

Abra chamados a qualquer momento
Get access to solutions for opening non-conformities
Maior autonomia aos clientes
Automatically make changes and cancel orders
Automatize solicitações rotineiras
Make the request for technical validation
Autoatendimento na prática
Create solutions for the automation of technical and detailed customer questions
Reduza insatisfações
Automate billing disputes
Acelere a resolução de crises
Create a scam reporting solution

Features of the Agribusiness segment

Abra chamados a qualquer momento
Get access to solutions for opening non-conformities
Automatize tarefas rotineiras
Automatically make changes and cancel orders
Acelere a resolução de problemas
Investigue lotes e faça a comunicação de recall de maneira ágil
Detecte problemas rapidamente
Automate scam reports
Ofereça o autoserviço
Automatically make changes and cancel orders
Facilite o supply chain
Routing for deliveries (logistics)
Automate requests
Make the request for technical validation
Autoatendimento na prática
Create solutions for the automation of technical and detailed customer questions
Reduza insatisfações
Automate billing disputes

Education segment features

Serviços 24/7
Faça a solicitação de inscrição para o processo seletivo
Reduza insatisfações
Automate billing disputes
Autoatendimento na prática
Crie soluções para a automação de dúvidas técnicas de alunos
Acelere solicitações comuns
Automatize solicitações de documentos
Facilite conversões
Ofereça avaliação de crédito

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