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plusoft inPaaS

McKinsey study shows that leading companies in digital maturity in Brazil achieve a profit growth rate before interest, taxes, depreciation and amortization (EBITA) up to three times higher than the others, - globally, digital leaders have grown five times more than other companies. With plusoft inPaaS, you integrate our CRM solution, plusoft Omni into a service portal to provide more transparency to your client or partner. The tool allows you to open tickets, track your progress and view more information about the service.

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Health
Services
Retail
Telecommunications
Financial
Insurance
Consumer goods
Utilities
Agribusiness
Education
RH
Marketing

Health

One of the great challenges of health plans is the fight against fraud. The National Supplementary Health Agency (ANS) estimates that 30% of the expenses of companies in the sector are for the payment of frauds (use of the benefit by third parties, excessive spending among others) that companies are unable to discover in time. Plusoft inPaaS has solutions against fraud and other automation technologies for the internal processes of health plans, laboratories and the pharmaceutical industry.

Services

The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin.  The service sector deals with the constant challenge of optimizing processes in order to offer the best price with a satisfactory profit margin. One of the alternatives for achieving the best cost-benefit is the automation of tasks, which frees the team to answer simple, but constant questions, to dedicate themselves to more complex projects. Plusoft inPaaS facilitates this process, automating tasks and providing a seamless experience for your customer.

Retail

In digital times, retailers need to be agile in their relationship with consumers. However, there are customer demands that depend on information from other areas of the company. This is the case of the exchange of goods and return of goods, among others.

Telecommunications

The day-to-day relationship between telecommunications companies and customers includes demands such as duplicate payment orders, overdue debts, loss of signal on cable TV and decreased internet speed. Many of these activities can be automated, freeing up talent to perform more complex tasks. Plusoft inPaaS facilitates this process by automating tasks and generating a frictionless experience for your customer.

Financial

Accustomed to a digital relationship, clients in the financial sector no longer want to spend hours on the phone or at an agency to have their demands met. They know that today it is already possible to request an assessment of access to credit, contest a charge, and request fraud analysis through digital channels like WhatsApp. The chatbot behind this, however, is just the interface with the consumer. Plusoft inPaaS connects all of these features to your customer service.

Insurance

The mass digitalization seen within the financial sector is beginning to gain traction within the insurance market, with companies looking to digitize operations to offer consumers support 24 hours a day, seven days a week. For those looking for tools that automate services and assistance, Plusoft inPaaS is a solution to consider for its ability to operationalize demands (from registrations to solutions against fraud) and offer an improved customer service experience.

Consumer goods

Serving the customer with the best digital experience possible has also become the goal of consumer goods companies. It doesn't matter if your company manufactures sneakers, food or other products, the human experience (HX) is essential. Serving the customer with the best digital experience possible has also become the goal of consumer goods companies. No matter if your company manufactures sneakers, food or other products, the customer experience is essential. This reality demands an automation flow focused on the consumer. That's what plusoft inPaaS does for your company.

Utilities

Plusoft Inpaas can assist companies in this sector by automating doubts and requests whose resolution process is simple, freeing up the service team to manage more complex issues and increasing customer satisfaction, which can be served much faster when dealing with automations.

Agribusiness

Task automation can help companies in the agrobusiness area to optimize tasks such as resolving doubts and initial prospecting for customers who have contacted the company via social media channels. Plusoft inPaaS connects all of these features to your customer service.

Education

The education sector has been undergoing several transformations in the last few months and the automation solutions present at Plusoft inPaaS facilitate the daily life of the team by automating tasks and generating a frictionless experience for your customer.

RH

Com a digitalização do RH e a mudança para uma abordagem mais estratégica, é preciso revisitar todos os processos executados, identificar gargalos e entender quais deles estão defasados e não cabem mais em uma rotina ágil e assertiva, mudando a proposta e a maneira de execução por meio da tecnologia. A plusoft inPaaS suporta esse processo com workflows prontos para garantir a automação das tarefas. 

Marketing

Gestão de planilhas e envios de processos fazem parte da rotina dos profissionais de Marketing. A plusoft inPaaS auxilia o departamento a automatizar tarefas manuais e repetitivas ao construir fluxos de tarefas que funcionam de forma contínua e autônoma. 

Features of the Health segment

Otimize o registro de eventos adversos
Crie processos que facilitem a tarefa
Automação de workflows
A plusoft inPaaS conta com o Hike, módulo para automação de processos
Accelerate crisis resolution
Investigate batches and recall quickly

Features of the services segment

Crie fluxos de trabalho
Utilize a ferramenta Hike, da plusoft inPaaS, para criar workflows personalizados
Optimize team time
Automatically make changes and cancel orders
Facilitate crisis management
Automate recall
Enable self-service
Create solutions for the automation of technical and detailed customer questions
Automation to reduce costs
Automate product returns
Simplified logistics
Swap goods quickly
24/7 service
Automate billing disputes
Automatic credit analysis
Perform fraud and prevention analysis

Automatic credit analysis

Desenvolva workflows únicos
O módulo Hike, da plusoft inPaaS, facilita a criação de automações customizadas
Offer self-service
Automatically make changes and cancel orders
Simplified logistics
Make changes and cancel orders automatically
Controle o supply chain
Routing for deliveries (logistics)

Features of the Telecommunications segment

Worfklows personalizados
Contrate o módulo Hike para utilizar automações já prontas ou personalizadas
Self-service in practice
Create solutions for the automation of technical and detailed customer questions

Features of the Financial segment

Fluxos de trabalho customizados
O módulo Hike, da plusoft inPaaS, permite a criação de workflows para otimizar tarefas
Accelerate crisis resolution
Create a scam reporting solution
Automatic analysis
Offer credit ratings
Automatic finance management
Perform fraud and prevention analysis
Accelerate data validation
Realize due diligence
Instant data access
Rate assessment

Insurance segment features

Offer services 24/7
Get access to solutions for opening non-conformities
Desenvolva workflows únicos
O Hike, módulo da plusoft inPaaS, facilita a criação de automações customizadas
Self-service in practice
Create solutions for the automation of technical and detailed customer questions
Accelerate conversions
Loan products quickly
Reduce dissatisfaction
Automate billing disputes
Accelerate crisis resolution
Create a scam reporting solution
Instant data access
Perform fraud and prevention analysis
Solve doubts anytime
Rate assessment

Features of the Consumer Goods segment

Worfklows personalizados
Contrate o módulo Hike para utilizar automações já prontas ou personalizadas
Accelerate crisis resolution
Automate recall
Reduce dissatisfaction
Swap goods quickly
Detect problems quickly
Perform batch analysis and investigation

Features de segmentos de Utilities

Open calls anytime
Get access to solutions for opening non-conformities
Greater autonomy for customers
Automatically make changes and cancel orders
Automação de workflows
A plusoft inPaaS conta com o Hike, módulo para automação de processos
Self-service in practice
Create solutions for the automation of technical and detailed customer questions
Reduce dissatisfaction
Automate billing disputes
Accelerate crisis resolution
Create a scam reporting solution

Features of the Agribusiness segment

Open calls anytime
Get access to solutions for opening non-conformities
Fluxos de trabalho customizados
O módulo Hike, da plusoft inPaaS, permite a criação de workflows para otimizar tarefas
Accelerate problem solving
Investigue lotes e faça a comunicação de recall de maneira ágil
Detect problems quickly
Automate scam reports
Offer self-service
Automatically make changes and cancel orders
Make the supply chain easier
Routing for deliveries (logistics)
Automate requests
Make the request for technical validation
Self-service in practice
Create solutions for the automation of technical and detailed customer questions
Reduce dissatisfaction
Automate billing disputes

Education segment features

Services 24/7
Make the application for registration for the selection process
Reduce dissatisfaction
Automate billing disputes
Crie fluxos de trabalho
Utilize a ferramenta Hike, da plusoft inPaaS, para criar workflows personalizados
Speed up common requests
Automate billing disputes
Facilitate conversions
Make the application for registration for the selection process

Features do segmento de RH

Mais de 12 processos de RH
Solicitação de férias e contratação, movimentação de colaboradores, desligamento, canal de ética, reembolso etc
Ferramenta de workflow
Ferramenta intuitiva para criar novos processos e alterar os processos existentes para ganhar eficiência
Plataforma no-code
Sem conhecimentos técnicos, é possível criar novos campos, criar e alterar novos fluxos e definir automações quando determinados eventos ocorrerem
Visão centralizada
Centralize todas as demandas dos colaboradores e tenha todo o histórico das solicitações e os documentos assinados
Plataforma integrável
Integre a plataforma com outros sistemas já utilizados pela organização, garantindo a integridade das informações
App para colaboradores
Os colaboradores podem solicitar suas demandas por meio de aplicativos móveis
App para gestores
Os resolvedores podem realizar as aprovações de qualquer lugar e serem notificados quando novas demandas forem atribuídas
Dashboards e indicadores
Acompanhe todas as demandas, identifique gargalos e monitore as demandas de acordo com SLAs definidos

Features do segmento de Marketing

Automate routine tasks
Adote soluções para gestão de tarefas
Optimize team time
Tenha controle de todas as demandas da área junto a equipe
Enable self-service
Crie soluções para automação de dúvidas técnicas e minuciosas dos consumidores
Automação para organizar todas as demandas da área
Gestão de demandas e gestão e planejamento de eventos.

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