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plusoft AI

Gartner indicates that artificial intelligence (AI) will be a common investment in the customer experience for years to come. Therefore, 47% of organizations will use chatbots for customer service and 40% will deploy virtual assistants. How about starting this journey right now? Ensure interactions with chatbots naturally and intelligently with plusoft AI, a hub of intelligent solutions offered in the software as a service (SaaS) model, in the cloud. The tool enables the construction and management of chatbots, voicebots and virtual assistants integrated with SMS, WhatsApp, Telegram, Facebook, website and landing pages, among other channels.

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Health
Services
Retail
Telecommunications
Financial
Insurance
Consumer goods
Utilities
Agribusiness
Digital

Health

Telemedicine has become a reality for millions of Brazilians. Today, it is already possible to schedule appointments, request exams and even perform pre-screenings through a chatbot. Plusoft AI, a platform for building chatbots with artificial intelligence, has solutions for the new normal of medicine and also offers a broad portfolio of services in the chatbot for laboratories, hospitals, health plans and the pharmaceutical industry.

Services

Companies in this sector have daily relationships with different stakeholders. Although each of these tips has different needs, all have the desire to be attended to quickly and efficiently. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates the processes of relationships with the customer, employees and partners, making them cheaper and more pleasant for the consumer.

Retail

Researching a product, answering questions, comparing prices or buying a product are some of the well-known steps in the consumer's journey in contact with a store. These processes can be automated, including after-sales and support to business partners and generate much more satisfaction for your customer. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates customer relationship processes, making them cheaper and more pleasant for the consumer. In addition, the solution combines the following features:

Telecommunications

Paying a bill and ordering a duplicate of the bill through a chatbot have become basic services in the telecommunications sector. The challenge now is to add new services whose aim is not only to reduce costs, but to allow the consumer to solve their problem alone and quickly. Plusoft AI, a chatbot development platform with artificial intelligence, has several features for chatbot that will help your business.

Financial

A recurring desire among consumers who use the relationship channel of a financial sector company is to have access to services that are, above all, personalized. In practice, this means that customers want quick and assertive information about their demands, be it open debt renegotiation processes, credit card information, remaining installments of a loan, among other questions. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Insurance

The digital transformation has established new parameters for customer relationships in various sectors of the economy. In the insurance area it is no different. Now, the insurance consumer demands speed in providing services, whether or not they are linked to the insured asset. Plusoft AI, a platform for building chatbots with artificial intelligence, makes life easier for consumers through services that can be included in the insurer’s bot. And more:

Consumer goods

The artificial intelligence chatbot is a solution that can take on different functions in the consumer goods industry. You and your company can offer information to your consumer, promote new products and use the solution to support the team of autonomous resellers who work in partnership with the industry. You can find all this and much more in Plusoft AI, a solutions hub that enables the construction and management of chatbots, voicebots and virtual assistants.

Utilities

From the duplicate of a request for a home visit to a repair in a public area, companies in the utilities sector receive a large number of daily demands that can be automated, accelerating the resolution of the problem, reducing costs and directing the service team to act in more complex cases. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Agribusiness

Atividades como a resolução de dúvidas ou pedido de portfólio de produtos podem ser automatizadas via chatbot, permitindo que clientes (atuais ou futuros) recebam atendimento de forma imediata e com eficiência. A plusoft AI, plataforma de desenvolvimento de chatbots com inteligência artificial, possui essas e outras funcionalidades que vão ajudar o seu negócio.

Digital

Whether in specific moments (such as selection processes) or with day-to-day demands (absences, certificates, negotiation of tuition fees, etc.), educational institutions receive daily requests from students, alumni and potential undergraduates, meaning much of the service team's routine is focused on meeting simple, high-demand orders. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates customer relationship processes, making them cheaper and more pleasant for the consumer.

Health segment features

 Automatize tarefas rotineiras
Disease screening flow
Ofereça autoatendimento
Informational (questions in general, information about addresses ...)
Optimize requests
Exam order status
Otimize tarefas diárias
Patient monitoring
Integre canais
Relationship flow on WhatsApp

Services segment features

Automatize tarefas rotineiras
Request sorting flow
Autoatendimento na prática
Informational (questions in general, information about addresses ...)
Acompanhe solicitações
Order tracking
Integre canais
Relationship flow on WhatsApp
Acelere conversões
Purchase intention (offer, clarification of doubts and choice of product)
Facilite serviços rotineiros
Offer duplicate invoice
Diminua investigações
Perform open debt negotiations by the bot
Personalize serviços
Chatbots with a broad portfolio of services
Automate requests
Request technical support

Retail segment features

Acelere conversões
Purchase intention (offer, clarification of doubts and choice of product)
Autoatendimento
Complete purchase day (offer, clarification of doubts, product choice, payment and status monitoring)
Autonomia ao cliente
Check the product status with questions like “Has the product been shipped yet? The authorized purchase? ”
Multiplique oportunidades
Place the product order on the chatbot, regardless of the channel or social media network
Otimize serviços
Exchange products on chatbot
24/7 service
Goods return communication
Customize features
Include other self-service functions
Integre canais
Relationship flow on WhatsApp

Telecomunications segment features

Acelere conversões de venda
Disponibilize ofertas de plano e outros serviços personalizados
Autoatendimento na prática
Habilite a disponibilização de informacionais (dúvidas comuns, serviços, etc) 
Expanda opções de pagamento
Crie um canal de pgamento  24/7
Autoatendimento na prática
Pedidos de alteração de plano, pacote ou serviço específico 
Automatize tarefas rotineiras
Crie um fluxo para cancelamento  de serviços
Diminua insatisfações
Automatize abertura de chamados para suporte técnico 

Financial segment features

Automatize tarefas rotineiras
Ofereça a segunda via da fatura 
Autoatendimento na prática
Disponibilize informações gerais (FAQ) com rapidez
Diminua insatisfações
Realize negociações de dívidas em aberto pelo bot
Acelere conversões
Faça a contratação de empréstimo 
Ofereça serviços 24/7
Ofereça o informe de rendimentos por chat  
Atenda em múltiplos canais
Estabeleça um fluxo de relacionamento no WhatsApp 

Insurance segment features

  Personalize serviços prestados
Chatbots with a broad portfolio of services
Automatize tarefas rotineiras
Disponibilize status de sinistro
Autoatendimento na prática
Informações sobre os serviços
Serviços 24/7
Automatize o pagamento do seguro 
Acelere conversões
Fluxo de intenção de contratação
Disponibilize serviços
Informe de rendimentos para o seu consumidor via chatbot

Consumer goods segment features

Diminua insatisfações
Apresente o status de compra 
Divulgue soluções
Status para representantes de venda – inclui a exibição de todo o portfólio da companhia
Apresente novas soluções
Faça a divulgação de novos produtos 
Serviços de logística
Faa a integração e mostre a localização do produto 
Help at sensitive times
Ofereça suporte técnico 
Faça pesquisas com o público
Realize ações de marketing  
Otimize conversões
Ofereça a venda do produto via chatbot 

Utilities segment features

Automatize tarefas rotineiras
Informational (questions in general, information about addresses ...)
Viabilize solicitações
Status de pedidos (visitas, reparos externos etc)
Integração com outros canais de comunicação
Relationship flow on WhatsApp
Acelere conversões
Jornada completa de contratação do serviço esclarecimento de dúvidas, cadastro e acompanhamento de status)
Facilite questões financeiras
Realize negociações de dívidas em aberto pelo bot e também peça a segunda via da fatura
24/7 service
Perform open debt negotiations by the bot

Agribusiness segment features

Automatize tarefas rotineiras
Informational (questions in general, information about addresses ...)
Facilite questões financeiras
Jornada completa de compra (da oferta ao pagamento do produto ou serviço)
Autoatendimento 24/7
Realizar o pedido do produto no chatbot, independentemente do canal ou rede social
Diminua insatisfações
Checar o status do produto (O produto já foi enviado? Compra autorizada?)
Otimize serviços
Efetuar a troca de produtos no chatbot
Personalize serviços
Incluir outras funções de autosserviço
Faça pesquisas com o público
Divulgação de novos produtos
Help at sensitive times
Automatize abertura de chamados para suporte técnico

Education segment features

Responda dúvidas rotineiras
Informational (questions in general, information about addresses ...)
Automatize dúvidas comuns
Status do pedido de informações (documentos, número de faltas, horas extracurriculares etc )
Customize solutions
Incluir outras funções de autosserviço
Facilite negociações financeiras
Realize negociações de dívidas em aberto pelo bot e ofereça a segunda via do boleto
Integração com outros canais de comunicação
Estabeleça um fluxo de relacionamento no WhatsApp
Help at sensitive times
Ofereça a abertura de chamados para suporte técnico

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