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plusoft AI

Gartner indicates that artificial intelligence (AI) will be a common investment in the customer experience for years to come. Therefore, 47% of organizations will use chatbots for customer service and 40% will deploy virtual assistants. How about starting this journey right now? Ensure interactions with chatbots naturally and intelligently with plusoft AI, a hub of intelligent solutions offered in the software as a service (SaaS) model, in the cloud. The tool enables the construction and management of chatbots, voicebots and virtual assistants integrated with SMS, WhatsApp, Telegram, Facebook, website and landing pages, among other channels.

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Health
Services
Retail
Telecommunications
Financial
Insurance
Consumer goods
Utilities
Agribusiness
Education
RH
Marketing

Health

Telemedicine has become a reality for millions of Brazilians. Today, it is already possible to schedule appointments, request exams and even perform pre-screenings through a chatbot. Plusoft AI, a platform for building chatbots with artificial intelligence, has solutions for the new normal of medicine and also offers a broad portfolio of services in the chatbot for laboratories, hospitals, health plans and the pharmaceutical industry.

Services

Companies in this sector have daily relationships with different stakeholders. Although each of these tips has different needs, all have the desire to be attended to quickly and efficiently. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates the processes of relationships with the customer, employees and partners, making them cheaper and more pleasant for the consumer.

Retail

Researching a product, answering questions, comparing prices or buying a product are some of the well-known steps in the consumer's journey in contact with a store. These processes can be automated, including after-sales and support to business partners and generate much more satisfaction for your customer. A plusoft AI, plataforma de desenvolvimento de chatbots com inteligência artificial, mapeia e automatiza os processos de relacionamento com o cliente, tornando-os mais baratos e agradáveis ao consumidor.

Telecommunications

Paying a bill and ordering a duplicate of the bill through a chatbot have become basic services in the telecommunications sector. The challenge now is to add new services whose aim is not only to reduce costs, but to allow the consumer to solve their problem alone and quickly. Plusoft AI, a chatbot development platform with artificial intelligence, has several features for chatbot that will help your business.

Financial

A recurring desire among consumers who use the relationship channel of a financial sector company is to have access to services that are, above all, personalized. In practice, this means that customers want quick and assertive information about their demands, be it open debt renegotiation processes, credit card information, remaining installments of a loan, among other questions. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Insurance

The digital transformation has established new parameters for customer relationships in various sectors of the economy. In the insurance area it is no different. Now, the insurance consumer demands speed in providing services, whether or not they are linked to the insured asset. Plusoft AI, a platform for building chatbots with artificial intelligence, makes life easier for consumers through services that can be included in the insurer’s bot. And more:

Consumer goods

The artificial intelligence chatbot is a solution that can take on different functions in the consumer goods industry. You and your company can offer information to your consumer, promote new products and use the solution to support the team of autonomous resellers who work in partnership with the industry. You can find all this and much more in Plusoft AI, a solutions hub that enables the construction and management of chatbots, voicebots and virtual assistants.

Utilities

From the duplicate of a request for a home visit to a repair in a public area, companies in the utilities sector receive a large number of daily demands that can be automated, accelerating the resolution of the problem, reducing costs and directing the service team to act in more complex cases. Plusoft AI, an artificial intelligence chatbots development platform, offers these and other services in its bot.

Agribusiness

Atividades como a resolução de dúvidas ou pedido de portfólio de produtos podem ser automatizadas via chatbot, permitindo que clientes (atuais ou futuros) recebam atendimento de forma imediata e com eficiência. A plusoft AI, plataforma de desenvolvimento de chatbots com inteligência artificial, possui essas e outras funcionalidades que vão ajudar o seu negócio.

Education

Whether in specific moments (such as selection processes) or with day-to-day demands (absences, certificates, negotiation of tuition fees, etc.), educational institutions receive daily requests from students, alumni and potential undergraduates, meaning much of the service team's routine is focused on meeting simple, high-demand orders. Plusoft AI, a chatbots development platform with artificial intelligence, maps and automates customer relationship processes, making them cheaper and more pleasant for the consumer.

RH

Os processos da área de RH podem ser burocráticos e poucos práticos para os colaboradores que desejam obter informações sobre cobertura do plano de saúde, reembolso, agendamento de férias, entre outros assuntos. Mas, com uma assistente virtual, é possível tornar essas tarefas mais eficientes e fáceis de serem solucionadas. A plusoft AI ajuda nessa missão. 

Marketing

O uso de assistentes virtuais potencializou atendimento de dúvidas e abertura de solicitações rotineiras, que agora são atendidas em qualquer momento do dia e da semana. Com a plusoft AI, as agências de Marketing têm ao lado uma solução parceira para a entrega de fluxos conversacionais abertos e fechados, além de curadoria contínua de conteúdo.  

Features of the Health segment

Automate routine tasks
Disease screening flow
Offer self-service
Informational (questions in general, information about addresses ...)
Optimize requests
Exam order status
Optimize daily tasks
Patient monitoring
Integrate channels
Relationship flow on WhatsApp

Features of the services segment

Automate routine tasks
Request sorting flow
Self-service in practice
Informational (questions in general, information about addresses ...)
Track requests
Order tracking
Integrate channels
Relationship flow on WhatsApp
Accelerate conversions
Purchase intention (offer, clarification of doubts and choice of product)
Facilitate routine services
Offer duplicate invoice
Decrease investigations
Perform open debt negotiations by the bot
Customize services
Chatbots with a broad portfolio of services
Automate requests
Request technical support

Retail segment features

Accelerate conversions
Purchase intention (offer, clarification of doubts and choice of product)
Self
Complete purchase day (offer, clarification of doubts, product choice, payment and status monitoring)
Customer autonomy
Check the product status with questions like “Has the product been shipped yet? The authorized purchase? ”
Multiply opportunities
Place the product order on the chatbot, regardless of the channel or social media network
Optimize services
Exchange products on chatbot
24/7 service
Goods return communication
Customize features
Include other self-service functions
Integrate channels
Relationship flow on WhatsApp

Telecomunications segment features

Accelerate sales conversions
Disponibilize ofertas de plano e outros serviços personalizados
Self-service in practice
Enable the availability of information (common questions, services, etc.)
Expand payment options
Create a 24/7 payment channel
Self-service in practice
Specific plan, package or service change orders
Automate routine tasks
Create a service cancellation flow
Reduce dissatisfaction
Automate opening of technical support tickets

Financial segment features

Automate routine tasks
Offer duplicate invoices
Self-service in practice
Quickly make general information (FAQ) available
Reduce dissatisfaction
Perform open debt negotiations by the bot
Accelerate conversions
Take out a loan
Offer services 24/7
Offer earnings report by chat
Service across multiple channels
Establish a relationship flow on WhatsApp

Insurance segment features

  Personalize services provided
Chatbots with a broad portfolio of services
Automate routine tasks
Claim status
Self-service in practice
Service information
Services 24/7
Insurance payment
Accelerate conversions
Contracting intention flow
Make services available
Income report for your consumer via chatbot

Consumer goods segment features

Reduce dissatisfaction
Purchase status
Promote solutions
Status for sales representatives - includes the display of the company's entire portfolio
Introduce new solutions
Disclosure of new products
Logistics services
Enables integration and shows product location
Help at sensitive times
Technical support
Search with your audience
Marketing actions
Optimize conversions
Selling the product via chatbot

Utilities segment features

Automate routine tasks
Informational (questions in general, information about addresses ...)
Enable requests
Order status (visits, external repairs, etc.)
Integration with other communication channels
Relationship flow on WhatsApp
Accelerate conversions
Jornada completa de contratação do serviço esclarecimento de dúvidas, cadastro e acompanhamento de status)
Ease financial matters
Perform open debt negotiations via the bot and also request a duplicate invoice
24/7 service
Perform open debt negotiations by the bot

Agribusiness segment features

Automate routine tasks
Informational (questions in general, information about addresses ...)
Ease financial matters
Complete purchase journey (from offer to payment for the product or service)
24/7 self-service
Order the product in the chatbot, regardless of the channel or social network
Reduce dissatisfaction
Check product status (Is the product already shipped? Purchase authorized?)
Optimize services
Perform open debt negotiations by the bot
Customize services
Include other self-service functions
Search with your audience
Disclosure of new products
Help at sensitive times
Technical support

Education segment features

Answer routine questions
Informational (questions in general, information about addresses ...)
Automate common questions
Information request status (documents, number of absences, extracurricular hours, registration data, etc.)
Customize solutions
Include other self-service functions
Facilitate financial negotiations
Perform open debt negotiations with the bot
Integration with other communication channels
Establish a relationship flow on WhatsApp
Help at sensitive times
Technical support

Features do segmento de RH

Automatize tarefas
Envie informações sobre benefícios, reembolso e agendamento de férias
Offer self-service
Os colaboradores poderão tirar dúvidas, ter acesso às regras e protocolos e outras informações internas
Integration with other communication channels
Relationship flow on WhatsApp
Atendimento 24x7
Tire as dúvidas dos colaboradores em qualquer dia ou horário

Features do segmento de Marketing

Offer self-service
Informacional e dúvidas em geral, informações sobre endereços etc
Customize recursos
Inclua outras funções de autosserviço
Reduce dissatisfaction
Programe abertura de chamados para suporte técnico
Personalize
Chatbots com amplo portfólio de recursos
Integrate channels
Relationship flow on WhatsApp

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