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360º View
Plusoft Omni CRM brings together all the interactions made by a user in the company's contact channels, allowing the employee to perform a service that takes into account the history and preferences of each person.
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Instant service
The chatbot solution featured in the plusoft AI platform automates the most common questions of users, getting them answered at any day and time.
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Automated requests
Whether it is information about the availability of an item in a particular store or the exchange process, you can use plusoft inPaaS to automate everyday tasks and manage time for more strategic projects.
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External brand view
Plusoft Social platform gathers public mentions made by social media users to present a 360 view of the company, assisting in user service and early crisis management.
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Mary Kay
We had as a challenge to help the cosmetics brand to expand the capacity of daily service to the brand's consultants with agility and efficiency. For this purpose, plusoft AI developed a virtual assistant incorporated into the company's existing application, which enabled the history of interactions between brand and consultant. In four months, the service provided a 257% increase in daily consultations, a 70% decrease in the volume of emails and retention of 89% of consultants, becoming the most used service channel by this audience.