Customer Service
The Solution
A CRM (Customer Relationship Management) platform that centralizes all interactions with your consumers, providing a 360-degree view of the customer and facilitating the management of relationships, sales, and service across more than 14 channels.
Benefits
Plusoft OMNI CRM is ideal for companies that want to obtain and maintain a unified view of their customers.
A fragmented view of the customer leads to inefficient service, where the consumer is dissatisfied, and the company employee is overloaded.
With Plusoft OMNI CRM, your company centralizes all customer interactions on a single platform.
With this, you have a total view, which allows for personalized and efficient service, improves sales management and strengthens the relationship with consumers.
Case
successful
Alelo, a giant in the B2B card and benefit voucher market, faced challenges in managing its customer relationships.
With Plusoft’s solutions, complaints were significantly reduced, while service efficiency registered a notable increase.
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