COMMUNICATIONS
Challenges
The Communications sector is, without a doubt, one of the most impactful in our daily lives. After all, in Brazil alone, we are over 200 million. Connected. Sending messages. Receiving files. Having important meetings. Chatting. 24/7.
Therefore, any problem that occurs in communication services is a reason for the customer to be dissatisfied. Any delay in resolving this problem can lead to churn. Therefore, service is one of the biggest challenges in the sector.
Campaign orchestration is another. In this sector, promotional, billing or product offer campaigns are fired in the billions. Managing this entire ecosystem of campaigns is possibly the biggest challenge.
The good news is that, with Plusoft’s solutions, overcoming them is much easier and more economical.
Solutions
At Plusoft, your company finds the ideal partner and the right solutions to offer the best possible journey to your customer.
Solutions such as Plusoft OMNI CRM, through which your company unifies all service channels, providing a continuous and integrated experience, based on a unique view of the customer. Or Plusoft AI, which allows your company to reduce the volume of interactions within call centers, through chatbots and/or bots on social networks themselves.
You also have Plusoft MKT Suíte, which orchestrates segments, clusters, and triggers campaigns. And of course, Plusoft Collection, which helps identify customers with a high risk of default and churn, so that you can communicate any overdue payments, reducing churn.
In the Communications sector, a great journey is one free of interference, noise, and, of course, built on a strong and stable connection.
With Plusoft, creating this connection with your end customer becomes so much easier!
SUCCESSFUL
PARTNERSHIPS
These are some of the clients in the Communications sector served by Plusoft.
Ours
Products
From Marketing platforms that assist in campaign management to CRM tools that make customer service faster, more efficient, and more assertive, Plusoft’s solutions are tailored to the Communications sector.
To learn more about each of our solutions in detail, click below.
SO, WHAT DID YOU THINK?
Get in touch with us and schedule a meeting right now.
We’d love to assist you!
- +55 11 5091.2777
- contato@plusoft.com.br
- Av. das Nações Unidas, 12995 - 32º andar Cidade Monções, São Paulo - SP, 04533-085
