For all sectors, the word “journey” is understood in its figurative sense: it’s about the customer experience.

For the transport sector, however, this journey also applies in the literal sense: getting the consumer from point A to point B in the safest, most organized and smoothest way possible.

The challenges in this sector, therefore, are diverse: from the extremely high volume of contacts to be dealt with (simultaneously and daily) to the frequent changes of schedule at short notice, passing through the seasonality that characterizes this sector, how can we transform the customer’s trip into a pleasant, carefree and “hiccup-free” experience?

With Plusoft, your company has the ideal partner to find the answers.