Health
Challenges
The healthcare consumer’s journey is unique. After all, unlike in other sectors, here the end consumer is usually on the journey not because they want to be, but because they need to be.
To treat yourself. To take care of yourself. To heal.
In this sector, therefore, the most critical challenges are those related to the lack of interoperability between systems (including legacy ones), which in turn leads to inefficiency, delays and bureaucracy that make the care process costly for the institution and, literally, painful for the patient.
The good news is that with Plusoft’s solutions and expertise in this sector, overcoming these challenges is easier, simpler and more cost-effective.
SOLUTIONS
Taking care of your health, as easily and quickly as possible. This is what the public in the sector – patients, clinical staff, brokers and hospital teams – are looking for. And with Plusoft’s solutions, that’s exactly what they’ll find in your institution.
Plusoft OMNI CRM, for example, allows you to promote a unified customer service journey. This single, 360º view of the customer, in turn, facilitates SLA management and the implementation of more assertive actions throughout the relationship timeline.
With Plusoft MKT Suite, your institution creates and develops engagement campaigns – both internal and external – that help you communicate in a personalized way: with the right audience, through the right channels, and at the right time.
These are some of the many solutions that Plusoft offers for your organization to create ever richer and more complete relationship and research guidelines that help improve patients’ physical health.
And the financial health
of your institution.
SUCCESSFUL
CASE
Part of the São Cristóvão Saúde group, which celebrates its 113th anniversary in 2024, the São Cristóvão Hospital and Maternity Hospital faced several problems, such as frequent complaints about the quality of service, slow service and long queues.
With Plusoft’s solutions, there has been a significant increase in the number of entrants, a reduction in complaints and an improvement in operational efficiency.
To find out all the details of this case, fill in the form below and receive the full presentation.
SUCCESSFUL
PARTNERSHIPS
These are some of the clients in the Health sector that Plusoft serves.
Ours
Products
From integrations that promote the interoperability of systems (from legacy to the latest) to CRM tools that promote a unified care journey, Plusoft’s solutions are tailor-made for the healthcare sector.
To learn more about each of our solutions in detail, click below.
LIKE IT?
So, get in touch
and schedule a meeting!
We will be happy to assist you!
- 11 5091-2777
- contato@plusoft.com.br
- Av. das Nações Unidas, 12995 - 32º andar Cidade Monções, São Paulo - SP, 04533-085
