Communications
Challenges
The communications sector is, without a shadow of a doubt, one of the sectors that has the greatest impact on our daily lives. After all, there are more than 200 million of us in Brazil alone. Connected. Sending a message. Receiving files. Holding important meetings. Chatting away. 24/7.
As a result, any problem with communication services is a reason for consumers to be dissatisfied. Any delay in resolving this problem can lead to churn. Service, therefore, is one of the sector’s greatest challenges.
The orchestration of campaigns is another. In this sector, promotional, billing or product offer campaigns, for example, run into the billions. Managing this whole ecosystem of campaigns is – possibly – the biggest challenge.
The good news is that with Plusoft’s solutions, overcoming them is much easier and more economical.
SOLUTIONS
At Plusoft, your company will find the ideal partner and the right solutions to offer the best possible customer journey.
Solutions such as Plusoft OMNI CRM, through which your company unifies all service channels, providing a continuous and integrated experience based on a single view of the customer. Or Plusoft AI, which allows your company to reduce the volume of interactions within call centers by using chatbots and/or bots on the social networks themselves.
You also have the Plusoft MKT Suite, which orchestrates, segments, clusters and triggers campaigns. And of course, Plusoft Collection, which helps identify customers at high risk of default and evasion, so as to communicate any late payments, reducing churn.
In the communications sector, a good journey is one free from interference, without noise and, of course, with a strong and stable connection.
And with Plusoft, creating this connection with your end customer is much easier!
SUCCESSFUL
PARTNERSHIPS
These are some of the clients in the Communications sector served by Plusoft.
Ours
Products
From marketing platforms that help manage campaigns to CRM tools that make customer service faster, more efficient and more assertive, Plusoft’s solutions are tailor-made for the communications sector.
To learn more about each of our solutions in detail, click below.
LIKE IT?
So, get in touch
and schedule a meeting!
We will be happy to assist you!
- 11 5091-2777
- contato@plusoft.com.br
- Av. das Nações Unidas, 12995 - 32º andar Cidade Monções, São Paulo - SP, 04533-085
