Customer service
The Solution
A CRM (Customer Relationship Management) platform that centralizes all interactions with your consumers, providing a 360º view of the customer and facilitating relationship management, sales and service across more than 14 channels.
Benefits
Plusoft OMNI CRM is ideal for companies that want to obtain and maintain a unified view of their customers.
A fragmented view of the customer leads to inefficient service, in which the consumer is dissatisfied and the company employee is overburdened.
With Plusoft OMNI CRM, your company centralizes all interactions with customers on a single platform.
This gives you a complete overview, which allows for personalized and efficient service, improves sales management and strengthens relationships with consumers.
Success case
Alelo, a giant in the B2B card and benefit voucher market, faced challenges in managing its customer relationships.
With Plusoft’s solutions, complaints were significantly reduced, while service efficiency registered a notable increase.
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