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What was the challenge?
What have we done?
What results have we achieved?

What was the challenge?

Insert more technology in the SAC and offer uninterrupted service during the 365 days of the year.

What have we done?

plusoft AI implementation for:

  • Solve doubts about all brand products
  • Offer complaints guidance
  • Assist resellers on everyday issues
  • Interaction history accessible to human attendant

What results have we achieved?

  • Simultaneous service with the 24 × 7 model
  • 87% retention of e-commerce contacts, reducing call center demand by 59%
  • Savings of R $ 2.7 million expected for the first year after implementation

“The virtual assistant that Plusoft developed is different because it understands feelings, performs semantic analysis, georeferencing, that is, it is more humanized and efficient than other robots. We have clients who believe they are talking to a human and that is what we really want. ” - Simone Vidal, Customer Service Coordinator at Grupo Boticário